FAQs
Below FAQs are some common concerns of our clients before purchasing.
If you have other questions, please just send it to: support@tailpicks.com.
Shipping
Q: “When my order will be shipped?”
We will process the order within 2-3 business days after payment.
Q: “How long does it take to get my order?”
The order will need 2-3 business days of processing time and then 8-12 business days of shipping time. Therefore, it usually takes 10-15 business days to deliver.
While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
Q: “How can I change the shipping address?”
There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.
Q: “How can I modify/cancel my order?”
There is a very limited time in which you can modify/cancel the order after payment. If your order hasn't shipped yet, please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.
Q: “How much is shipping?”
Free shipping on all orders!
Q: “How do I track my order?”
You can click Here or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.
Payment
Q: “What forms of payment do you accept?”
We accept PayPal.
Q: “How to use the discount code?”
At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.
Return/Replacement
Q: "How can I return the order?"
- We offer a 30-day money-back guarantee from the date when the order is delivered. Please contact support@tailpicks.com if you want to return the order.
- For more information, please check here.
Q: "How can I get a replacement if the item is incorrect or damaged?"
Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.