Return & Exchange Policy
Our Promise: At TailPicks, we want you to love your purchase. Our return and refund policy is designed to ensure a hassle-free experience.
30-Day Return Window: You have 30 days from receiving your item to request a return.
Eligibility Criteria: To make a successful return:
Keep the item in its original packaging and condition.
Ensure it's unworn, unused, and has all tags attached.
Provide proof of purchase (like the receipt).
Shipping Costs: If the return isn't due to product quality, you're responsible for return shipping.
How to Start a Return: Contact us at support@tailpicks.com to begin the return process. Please wait for confirmation before returning the product.
Return Process: Once approved, we'll provide a return shipping label and detailed instructions. We only accept items with prior return authorization.
Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund Process: Upon receiving and inspecting your return, we'll notify you about the refund status. Approved refunds will be processed within 10 business days to your original payment method. Banks may take additional time to process.
Need Help? Contact us at support@tailpicks.com for any questions or concerns regarding returns and refunds. Your satisfaction matters to us!
Thank You: We appreciate you choosing TailPicks. Your happiness is our priority!